You can contact the Virtual Wallet support team between 9am and 5pm by emailing info@myvirtualwallet.co.uk or using the online webchat facility at the bottom of this page. You may also call the team on 03300 582692.
VW in My Area
Virtual Wallet in Southampton
Virtual Wallet in Southampton City Council
Virtual Wallet enables individuals to manage their direct payment in a secure, online environment whist retaining full control of the support they receive.
Virtual Wallet puts the entire management of your Direct Payment in one place - your hands. It gives you a huge choice of how to spend your money, allows you to book appointments and manage your support and automatically pays your providers.
Watch our video to see how Virtual Wallet could support you.
Virtual Wallet for Providers and PAs
If you are a provider or PA to someone who currently manages their direct payment via a Managed Account with Enham Trust it is important that you register on Virtual Wallet so you can continue to be paid for the services you provide.
However, if you provide services to someone who's direct payment goes to either an AllPay card or to the individual's own bank account - then there is no need to register with Virtual Wallet at this time.
Click below for further information or if you need to register.
Virtual Wallet tutorial
Step through our tutorial to understand more about how Virtual Wallet can help you manage your personal budget.
Virtual Wallet resources
Visit our resources page to view our ‘how to guides’ and find more information about personal budgets from a variety of sources.
Direct payments in Southampton
Follow the below link to visit Southampton City Council's own website and learn more about their direct payments process.
Frequently Asked Questions
The advice and guidance service provided by an Enham Trust Independent Living Advisor will transfer to Southampton City Council on 1st April 2024. If you require advice on or after that date, or if you have any questions about the new services, please contact Southampton City Council directly on 02394 016633.
No. The only change you will see is that those payments into your account or onto your card will be made by PPL on behalf of Southampton City Council.
Contact details
SCC Direct Payment Support Service
Telephone: 023 8083 477
Virtual Wallet Supported Accounts Team
Chat live with us: Click the link at the bottom of this page
Email: info@myvirtualwallet.co.uk