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Virtual Wallet for Providers in Southampton
Virtual Wallet in Southampton
Since 1st April 2024, Southampton City Council have been working with PPL to introduce an improved and uniform system to help recipients of direct payments manage their budget.
A Virtual Wallet account will be provided to all new recipients of direct payments. The council are also working with PPL to transfer individuals with existing accounts. This is being done in phases, and the person who you provide services to, will be advised in advance of any changes being made to them.
To support with this change and ensure a seamless transition in payment processing, it is important that all support organisations and personal assistants register their details with Virtual Wallet.
Why register on Virtual Wallet?
As a provider of services to someone with a Virtual Wallet account, it is important that you register with us, so you can continue to be paid for the services you provide.
All providers are being contacted, as their details become available to us, however, to speed up the process and ensure you and your organisation are registered at the earliest opportunity, we recommend you start the registration process using one of the forms linked below.
Registration is a simple process, and there is no cost to support organisations or individuals for using Virtual Wallet.
Registration for Employed Personal Assistants
Registration for employed PAs is a simple process.
Use the form below to confirm basic information about yourself, your employer and the bank account into which you would like to receive payments.
Using this information, the Virtual Wallet support team will set-up your account, and work with your employers chosen payroll provider to ensure payments continue to be made to you, inline with the payment schedule you have agreed.
There is no change to the way you submit timesheets, timesheet submission deadlines or the date on which you will be paid.
Registration for Organisations and Self Employed Personal Assistants
If you are a support organisation or a self employed PA, use the link below to register yourself, or the organisation you represent on Virtual Wallet.
Once this information is received by the Virtual Wallet support team, we will create an account and associate your services with the individuals that you tell us about.
Contact details
SCC Direct Payment Support Service
Telephone: 023 8083 477
Virtual Wallet Supported Accounts Team
Chat live with us: Click the link at the bottom of this page
Email: info@myvirtualwallet.co.uk