Virtual Wallet Resources for Social Care

Our tutorial will help you to understand more about Virtual Wallet, how it works, and how it can support you. Click the button below to launch the tutorial.

Launch Virtual Wallet tutorial

We have a range of user guides that are designed to guide you through every step of the Virtual Wallet setup process. We are constantly refreshing and updating these user guides - if have any question or feedback, please get in contact using the details at the bottom of this page.

On this page you will also find a selection of user videos to help you through the process of setting up your Virtual Wallet account. 

Individual overview - Social Care.PDF

Quick Reference Guide.PDF

Individual Welcome Pack - Social Care

PA budget calculator - Social Care

If you are unsure who is responsible for providing social care services in your local area, you can find this information by using the gov.uk local service finder tool.

Please note, PPL are not responsible for the content of any external websites.

     GOV.uk Service Finder Tool     

Updating your web browser

If you need to update your web-browser to view our online tutorial, information on how to do this can be found on the Saga website, via the below link.

How do I update my browser?

Staying safe online

It is important that you take steps to keep your personal information safe online, including your Virtual Wallet username and password. Remember, our Virtual Wallet support team will never ask you to disclose your username or password. More information on staying safe online can be found on the UK Government and Age UK websites, via the below links.

Individuals & families - (NCSC.GOV.UK) Staying safe online

Please note, PPL are not responsible for the content of any external websites.