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North West London

North West London PHB Support Service

                 

NHS North West London PHB Support Service

The North West London PHB Support Service is here to ensure all individuals in receipt of Personal Health Budget (PHB) funding are supported through their individual PHB journey. 

On this site you will find a range of information and resources designed to help you manage your PHB in line with your individual support plan and PHB agreement.

In addition, PPL have a team of Independent Living Advisors (ILAs) who are able to offer support and advice which will help you to get the most from your PHB.

From the earliest stages of arranging your support through to preparing for reviews and audits, our ILAs are here to help guide you through the necessary steps to help ensure the support you arrange is both safe and aligned to your individual support plan.

 

How can the NWL PHB support service help?

Through our team of Independent Living Advisors, the NWL PHB support service is here to help you through your entire PHB journey. 

Our Independent Living Advisors understand that each individual journey is different and the support they offer can be altered to reflect your personal circumstances.

General support includes:
  • Help understanding your budget calculator and support plan
  • Liaison with case managers with any queries on your PHB agreement
  • Advice on the options available to you
Examples of support when employing PAs and sourcing agency support:
  • Help with PA recruitment process - advertising, shortlisting and interviewing
  • Support with pre-employment references
  • Help with obtaining enhanced DBS certificates
  • Provide examples of draft employment contracts
  • Signpost to appropriate insurance providers and products
  • Advice on HMRC registration for employers
  • Signposting to local care agencies and payroll providers
  • Ensuring the support arranged is within the budget available

 

 

Support with each stage of your journey

In the early days of your PHB journey, our Independent Living Advisors will help you to understand what you need to do to get your support up and running. They can explain the steps required to ensure the support you arrange is in line with your PHB agreement and offer advice on how best to meet any statutory requirements.

When your PHB has been up and running for 6 to 8 weeks, our Independent Living Advisors will contact you to see how things are progressing and to ensure that everything is set-up and working in line with your support plan.

Every year, our Independent Living Advisors will contact you to support with a review of your arrangements to check that you are happy with your agreed level of support and that the arrangements you have in place are aligned to your support plan and PHB agreement. 

More information on how the NWL PHB support service works can be found in the drop down boxes below:

 

 

Finding the right support for you

Your case manager will have discussed with you the options available when looking to meet your identified health needs. This information will have been used to calculate the amount of funding you will receive from NHS NWL.

Where it has been identified that you require some form of personal support, the most popular ways of meeting this goal is by either instructing the services of a care agency, or employing your own Personal Assistant (PA). 

Each type of support offers different benefits and the way in you which you choose to receive your support will determine how much input and management is required from you as the PHB holder.

More information on both agency support and employing personal assistants can be found in the sections below.

 

 

 

Support from care agencies

Receiving support from a care agency can often be the most straightforward way of meeting your care needs.

As the PHB holder or authorised representative, you are able to choose from any registered care agency in your area that can help to meet your identified health needs, within the budget allocated to you.

You may already know which care agency you wish to work with, but if you require support understanding which are agencies are available to you, please speak to your Independent Living Advisor.

More information on receiving care from an agency can be found in the drop-down boxes below:

Support from personal assistants (PAs)

Employing your own personal assistant affords maximum flexibility but does require more oversight and involvement than other types of support, as you legally become the employer of the individuals that provide support to you.

Whilst at first this can sound daunting, many individuals find that employing personal assistants provides ultimate control over how support is delivered and they benefit significantly from the freedom this brings.

As the PHB holder or authorised representative, you are in control of the recruitment and employment process, and are responsible for ensuring that the arrangements you make comply with both your PHB agreement and any relevant employment legislation. 

Our Independent Living Advisors are on hand to guide you through this process and advise on the steps that you need to take to ensure the arrangements you make are safe and in line with your PHB agreement. 

More information on receiving support from a personal assistant can be found in the drop-down boxes below:

Frequently asked questions

Virtual Wallet tutorial

Step through our tutorial to understand more about how Virtual Wallet can help you manage your personal health budget.

Virtual Wallet tutorial

Virtual Wallet resources

Visit our resources page to view our ‘how to guides’ and find more information about personal health budgets from a variety of sources.

    Virtual Wallet resources    

Personal health budgets in North West London

Follow the below link to visit NHS North West London's own website and learn more about their personal health budget process.

North West London PHB website

Contact details

Independent Living Advisors

Hours of service: Monday to Friday 09:00 to 17:00

Email: ilateam@publicpartnerships.co.uk - Phone: 03300 582 693

Virtual Wallet Support Team

Hours of service: Monday to Friday 09:00 to 17:00

Email: info@myvirtualwallet.co.uk Phone: 03300 582 690 

Webchat: www.myvirtualwallet.co.uk