Once your PHB has been agreed by NHS NWL, your case manager will complete a referral form that passes all the relevant information to PPL for us to support you with setting up your PHB.
When we receive the referral form from NHS NWL, one of our Independent Living Advisors (ILAs) will make contact with you, or your authorised representative to introduce themselves and confirm the information we have received.
Our ILA will then work with you to understand how you wish to achieve your identified health goals and support you to get your PHB up and running as soon as possible.
For more information on the support our ILA team are able to offer, click here to visit our ILA information pages.
To ensure your PHB is safe, our ILAs will work through a checklist with you, ensuring critical elements are in place before the PHB commences. With the checklist complete, our ILA will liaise with the Virtual Wallet support team to set-up your care and support in Virtual Wallet.
Once your care providers and PAs are registered on Virtual Wallet, the Virtual Wallet support team will send a Welcome Pack and your Virtual Wallet login details to you.