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Virtual Wallet Resources

Virtual Wallet Resources for Health

Virtual Wallet tutorial for health

This tutorial is intended to help individuals understand how Virtual Wallet can support them in managing their direct payment personal health budget.

Launch Virtual Wallet tutorial

Virtual Wallet tools and support

The below user guides and how to videos are designed to help you get up and running with Virtual Wallet.

Once you have watched the videos, if you have any further questions on how to use Virtual Wallet, please contact the Virtual Wallet support team.

Individual Overview - Health.PDF

Quick Reference Guide.PDF

Individual User Guide - Health.PDF

Videos on how to use Virtual Wallet

Support Summary
My Calendar
My Typical Week
Account Summary

Useful Links

Below are a number of links to other organisations that can provide additional information on personal health budgets and personalised care.

Please note, PPL are not responsible for the content of these external websites.

Both the and NHS England websites provide lots of information on what a personal health budget is, who can apply for one and what a personal health budget can be used for.

NHS England


If you are unsure who is responsible for providing NHS service in your local area, you can find this information and contact details by using the NHS CCG Finder Tool.

NHS CCG Finder Tool

Updating your web browser

If you need to update your web-browser to view our online tutorial, information on how to do this can be found on the Saga website, via the below link.

How do I update my browser?

Staying safe online

It is important that you take steps to keep your personal information safe online, including your Virtual Wallet username and password. Remember, our Virtual Wallet support team will never ask you to disclose your username or password. More information on staying safe online can be found on the UK Government and Age UK websites, via the below links.

Individuals & families - (NCSC.GOV.UK) Staying safe online