From 1st December 2023, all individuals who previously received support from Enham Trust to manage their personal health budget will transition to a supported Virtual Wallet account with PPL.
This means that payments for any support provided to you from 1st December will be processed by PPL, using your Virtual Wallet account.
Before 1st December, PPL will contact you to understand more about the individuals and organisations that provide support to you, to ensure this information is set-up in your Virtual Wallet account and payments can be made.
Below you will find more information about the new supported account service, information on how Virtual Wallet works and some frequently asked questions.
Whilst the exact steps will be determined by your individual support arrangements, below is an overview of the process involved in getting your supported Virtual Wallet account up and running.
NHS Hampshire & IOW ICB have provided details of all individuals who currently have a managed PHB with Enham Trust to PPL, enabling PPL to complete the inital set-up your Virtual Wallet account.
PPL are in the process of creating Virtual Wallet accounts for each individual and all accounts will be set-up ready to receive funding from NHS Hampshire & IOW ICB on 1st December 2023.
On 1st December 2023, funding will be added to your Virtual Wallet account, which is for the cost of support for the following 4-week period. Additional funding will then be added every 4 weeks, inline with the schedule set by NHS Hampshire & IOW ICB.
All individuals have the option of receiving log-in details for their Virtual Wallet account, which will enable you, or an authorised representative, to access information about your account balance and payments online.
Your Virtual Wallet account will be created for you, using the information provided by NHS Hampshire & IOW ICB.
If you have an email address, PPL can give you a username and password which will enable you to log-in and view your Virtual Wallet account online.
If you have an email address, PPL can provide a username and password which will enable you to log-in and view your Virtual Wallet account online.
This will mean you have access to your account 24/7 and can log-in to view your account balance at a time convenient to you.
If you do not wish to access your Virtual Wallet account online yourself, with approval from NHS Hampshire & IOW ICB, we are able to provide access to a trusted individual who could view your account online on your behalf.
You also have access to our Virtual Wallet Supported Account Team, who are available Monday to Friday from 9am to 5pm, either on the telephone, via email, or using the web-chat facility.
All individuals that are transferring to Virtual Wallet from an Enham managed account will have a supported Virtual Wallet account.
This means that the Virtual Wallet support team will help you to manage your Virtual Wallet account using a communication method most appropriate for you. The team will discuss with you how we can best support you when they contact you.
NHS Hampshire & IOW ICB have provided the basic information required to set-up each individual's Virtual Wallet account, however, PPL do need to contact each individual to confirm:
Whilst we are working through calling each individual, we understand that some people may prefer to confirm this information electronically.
Below is a link to a simple form that enables you to provide some basic information about yourself and the individuals that provide support to you, which PPL can check against the details provided by NHS Hampshire & IOW ICB.
NHS Hampshire & IOW ICB have provided the basic information required to complete the initial set-up of each individuals Virtual Wallet account, however, PPL need to confirm this information is accurate and up to date.
PPL also need to understand the usual hours of support and rates of pay you have agreed with each provider, so this can be set-up an managed through your Virtual Wallet account.
If you would like to confirm information about yourself and your support providers electronically, you can do so using the form linked below.
When the team at PPL contact you by telephone, they will offer to confirm to you your 6 digit unique ID number that has been provided to you by NHS Hampshire & IOW ICB.
Whilst PPL will ask for information about you and your support providers, they will not ask for your personal bank details over the telephone.
If you would like to confirm information about yourself and your support providers electronically, you can do so using the form linked below.
To ensure payments can be made to all PAs and support providers in line with their current payment schedules, it is important that all support providers register on Virtual Wallet.
All support providers can start this process by completing the form that is available by clicking on the below link:
Once the form is completed, PPL will send an invitation email to the support provider that contains a unique link, enabling the support provider to complete the registration of their own Virtual Wallet account online.
There is no cost to support providers for registering on Virtual Wallet.
From 1st December, all payments will be managed through your Virtual Wallet account.
To enable Virtual Wallet to make payments to support providers, we information about them and the bank account into which payments should be made.
All this information is requested as part of the support provider registration process and more information for support providers can be found by visiting www.myvirtualwallet.co.uk/hampshire/providers
All support providers can register on Virtual Wallet by visting www.myvirtualwallet.co.uk/hampshire/providers
On this page there is further information on the registration process and a simple form to start the registration process.
Once the initial form is submitted, the Virtual Wallet support team will arrange for a unique registration link to be sent to your support providers email address.
This unique link will enable to support provider to complete their account registration online.
Providing an email address enables support providers to set-up, view and manage their own Virtual Wallet account.
If your support provider does not have an email address, please make the Virtual Wallet support team aware of this either when they call you, or by submitting the information form linked below
Once PPL have confirmed who provides support to you and your support providers have registered, the Virtual Wallet support team will set-up your support arrangements in your Virtual Wallet account.
The way this works is determined by the way in which support is provided to you.
Most commonly, the majority of support is provided by an employed personal assistant, a self-employed personal assistant or a support organisation.
Information on how this works for each type of support provider can be found below.
If support is provided to you by employed personal assistants, you will have an established way of working with both your employees and your chosen payroll provider.
There will be no change to the payroll provider you work with or the day on which your PAs are paid.
PPL and Virtual Wallet can work with any payroll provider and have established ways of working with both Enham Trust Payroll and Independent Lives Payroll, which means your PAs will submit timesheets and you will approve timesheets in exactly the same way you do currently, directly with your chosen payroll provider.
Your chosen payroll provider will then process payroll calculations and pass this information to PPL, who will make payments to the PAs, HMRC and pensions provider using your Virtual Wallet account.
To ensure Virtual Wallet have the information required to process payments, is it important that all your PAs register their details with Virtual Wallet as soon as possible, and no later than 5 working days before their scheduled December payday.
No - there will be no change to your payroll provider.
You will continue to work with your existing payroll provider and they will support you with submitting and approving PAs timesheets in the same way they do currently. Your PAs pay-day will remain unchanged.
To ensure Virtual Wallet have the information required to process payments, is it important that all your PAs register their details with Virtual Wallet as soon as possible, and no later than 5 working days before their scheduled December payday.
There will be no change to the way that your PAs submit their timesheets.
Your PAs will continue to submit timesheets to your chosen payroll provider in the same way they do currently.
There will be no change to the way that you approve your PAs timesheets.
You will approve your PAs timesheets inline with the process you have agreed with your chosen payroll provider.
Any payments for support provided after 1st December will be made using Virtual Wallet.
Your payroll provider will process payroll calculations inline with your existing arrangements, before passing details of payments to be made over to Virtual Wallet.
To ensure Virtual Wallet have the information required to process payments, is it important that all your PAs register their details with Virtual Wallet as soon as possible, and no later than 5 working days before their scheduled December payday.
PAs can register their details using the form available via the link below:
Your PAs will be paid in line with the schedule you have agreed with your chosen payroll provider. There will be no change to payment dates for your PAs.
To ensure Virtual Wallet have the information required to process payments, is it important that all your PAs register their details with Virtual Wallet as soon as possible, and no later than 5 working days before their scheduled December payday.
If support is provided to you by self-employed PAs, you will have already agreed a schedule of support and hourly rate(s) with the individuals that provide support to you.
From 1st December, whilst all payments will be processed using Virtual Wallet, there will be no change to the schedule or frequency of payments to your self-employed PAs.
PPL will need to know the standard hours of support and the rate(s) of pay that have been agreed with each PA. Using this information, the Virtual Wallet support team will create a schedule of support in your Virtual Wallet account.
Your PA will log into Virtual Wallet and confirm the hours of support provided. Where this matches the agreed schedule of support, payment to be PA will be processed automatically.
You can log into your Virtual Wallet account at any time to review or dispute the hours of support confirmed.
Any payments for support provided after 1st December will be made using Virtual Wallet.
The Virtual Wallet team will need to know how many hours of support you receive from your self-employed PA in a 'typical' week and the hourly rate(s) you have agreed with them. This will be set-up in your Virtual Wallet account as a 'service booking'.
When your self employed PA has provided support to you, they will confirm this using their own Virtual Wallet login details, and payment will be processed for the agreed level of support provided.
The Virtual Wallet team are in the process of contacting all individuals to collect information about their self employed PAs, however, if you would like to provide this information electronically, you can do so using the form below.
Self Employed PAs should confirm the hours of support they have provided by logging into their Virtual Wallet account.
Once the hours of support that have been delivered are confirmed, payment will be made into the PAs designated bank account within 5 working days.
If support is provided to you by a care organisation, you will have already agreed a schedule of support and hourly rate(s) with the organisation that provides support to you.
From 1st December, whilst all payments will be processed using Virtual Wallet, there will be no change to the schedule or frequency of payments to your care provider.
PPL will need to know the standard hours of support and the rate(s) of pay that have been agreed with each care provider. Using this information, the Virtual Wallet support team will create a schedule of support in your Virtual Wallet account.
Your care provider will log into Virtual Wallet and confirm the hours of support provided. Where this matches the agreed schedule of support, payment to be care provider will be processed automatically.
You can log into your Virtual Wallet account at any time to review or dispute the hours of support confirmed.
Any payments for support provided after 1st December will be made using Virtual Wallet.
The Virtual Wallet team will need to know how many hours of support you receive from your care provider in a 'typical' week and the hourly rate(s) you have agreed with them. This will be set-up in your Virtual Wallet account as a 'service booking'.
When the care provider has provided support to you, they will confirm this using their own Virtual Wallet login details, and payment will be processed for the agreed level of support provided.
The Virtual Wallet team are in the process of contacting all individuals to collect information about the care organisations that support them, however, if you would like to provide this information electronically, you can do so using the form below.
Care providers should confirm the hours of support they have provided by logging into their Virtual Wallet account.
Once the hours of support that have been provided are confirmed, payment will be made into the care providers designated bank account within 5 working days.
We understand that there are a wide range of other items and services from insurance, through to activities or equipment, that may be included as part of a support package.
Where these items or services have been agreed as part of your support package, Virtual Wallet can be used to make payment for them.
Whether an invoice is presented by the provider for payment, or the individual claims a re-imbursement, payment can be processed through Virtual Wallet, either using your Virtual Wallet account online, or via our supported account team
If you have other items or services included as part of your package of support, please make the Virtual Wallet team aware when they call you, or provide this information using the form linked below.
Payment for any items or services included as part of your package of support can be processed using Virtual Wallet.
The exact process will be determined by who needs to receive payment, how frequently payment needs to be made and whether or not you wish to manage these payments yourself using your Virtual Wallet account.
The Virtual Wallet team are in the process of contacting all individuals to collect information about the other items and services that are included in their package of support, however, if you would like to provide this information electronically, you can do so using the form below.
Once details of the items or services provided have been confirmed, payment will be made into the designated bank account within 5 working days.