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Hampshire & Isle of Wight

Virtual Wallet for Providers in Hampshire

Virtual Wallet in Hampshire & Isle of Wight

The contract for the provision of Managed Account services between Hampshire County Council and Enham Trust is coming to an end. Following a market engagement exercise, Hampshire County Council and Hampshire & IOW ICB have awarded the contract for the provision of these services to Virtual Wallet.

All individuals who currently receive their direct payment or Personal Health Budget using a managed account from Enham Trust will move over to a supported Virtual Wallet account on 1st December 2023.

To support with this change and ensure a seamless transition in payment processing, it is important that all support organisations and personal assistants register their details with Virtual Wallet. 


Why register on Virtual Wallet?

From 1st December 2023, all payments for support provided to individuals with a supported direct payment or Personal Health Budget will be processed by PPL, using Virtual Wallet.

As a provider of services to Direct Payment or PHB recipients in Hampshire, it is important that you register on Virtual Wallet so you can continue to be paid for the services you provide. 

All providers are being contacted, as their details become available to us, however, to expedite the process and ensure you and your organisation are registered at the earliest opportunity, we recommend you commence the registration process using one of the forms linked below.

Registration is a simple process, and there is no cost to support organisations or individuals for using Virtual Wallet. 



Registration for Employed Personal Assistants

Registration for employed PAs in a simple process.

Use the form below to confirm basic information about yourself, your employer and the bank account into which you would like to receive payments. 

Using this information, the Virtual Wallet support team will set-up your account, and work with your employers chosen payroll provider to ensure payments continue to be made to you, inline with the payment schedule you have agreed.

There is no change to the way you submit timesheets, timesheet submission deadlines or the date on which you will be paid.

Hampshire Employed PA Registration Form

Registration for Organisations and Self Employed Personal Assistants

As a support organisation or self employed PA, use the form available via the below link to complete the process of registering yourself, or the organisation you represent on Virtual Wallet. 

Once this information is received by the Virtual Wallet support team, we will create your Virtual Wallet account and send login details and further instructions to you within 3 working days.

Hampshire Provider Registration Form