If you have an email address, PPL can provide a username and password which will enable you to log-in and view your Virtual Wallet account online.
This will mean you have access to your account 24/7 and can log-in to view your account balance at a time convenient to you.
If you do not wish to access your Virtual Wallet account online yourself, with approval from Hampshire County Council, we are able to provide access to a trusted individual who could view your account online on your behalf.
You also have access to our Virtual Wallet Supported Account Team, who are available Monday to Friday from 9am to 5pm, either on the telephone, via email, or using the web-chat facility.