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North West London Registration Support
The start of your PHB journey with Virtual Wallet
Virtual Wallet is used by NHS North West London ICB to support individuals with the management of their Personal Health Budget (PHB) funding.
Whether you are an individual receiving PHB funding, an authorised representative managing PHB funding on behalf of a family member, or a care provider, the first step on your Virtual Wallet journey is to complete the registration of your Virtual Wallet account.
The exact registration process is slightly different for each user group, and further information can be found in the sections below.
Registration process for Individuals
We understand the importance of getting your PHB up and running at the earliest opportunity, and our team of Independent Living Advisors are here to support you with this.
Within 2 working days of NHS NWL sending your PHB referral to us, we will reach out to you by email and telephone to introduce ourselves and arrange a convenient time for an initial conversation.
One of the first steps is to complete the initial registration of your Virtual Wallet account. You can do this by clicking on the secure link in the welcome email that has been sent to your registered email address.
If you do not have an email address, or have not received the welcome email, please speak to your Independent Living Advisor who will be able to assist you.
There are some specific pieces if information that you will need to complete the initial registration of your Virtual Wallet account - full details and a user guide can be downloaded by clicking on the link below:
Registration process for authorised representatives
Assuming responsibility for arranging care and support on behalf of a friend or family member is a significant commitment. Through our team of Independent Living Advisors, you have access to a range of support and advice to help you navigate the process of putting the PHB arrangements in place.
Within 2 working days of NHS NWL sending the PHB referral to us, we will reach out to you by email and telephone to introduce ourselves and arrange a convenient time for an initial conversation.
One of the first steps is to complete the initial registration of your Virtual Wallet account. You can do this by clicking on the secure link in the welcome email that has been sent to your registered email address.
If you do not have an email address, or have not received the welcome email, please speak to your Independent Living Advisor who will be able to assist you.
There are some specific pieces if information that you will need to complete the initial registration of your Virtual Wallet account - full details and a user guide can be downloaded by clicking on the link below:
Registration process for care providers
Care and support organisations play a crucial role in the PHB process, and Virtual Wallet can help ensure payments for support are made quickly and accurately.
The registration process for care providers is simple, and if you only need to complete the process once, regardless of the number of individuals you support.
If you have previously registered on Virtual Wallet, the unique link in your welcome email will take you to your existing account, where you can login and
Frequently asked questions
Contact details
Independent Living Advisors
Hours of service: Monday to Friday 09:00 to 17:00
Email: ilateam@publicpartnerships.co.uk - Phone: 03300 582 693
Virtual Wallet Support Team
Hours of service: Monday to Friday 09:00 to 17:00
Email: info@myvirtualwallet.co.uk Phone: 03300 582 690
Webchat: www.myvirtualwallet.co.uk