North West London Registration Support

The start of your PHB journey with Virtual Wallet

Virtual Wallet is used by NHS North West London ICB to support individuals with the management of their Personal Health Budget (PHB) funding.

Whether you are an individual receiving PHB funding, an authorised representative managing PHB funding on behalf of a family member, or a care provider, the first step on your Virtual Wallet journey is to complete the registration of your Virtual Wallet account.

The exact registration process is slightly different for each user group, and further information can be found in the sections below. 

Registration process for authorised representatives

Assuming responsibility for arranging care and support on behalf of a friend or family member is a significant commitment.  Through our team of Independent Living Advisors, you have access to a range of support and advice to help you navigate the process of putting the PHB arrangements in place.

Within 2 working days of NHS NWL sending the PHB referral to us, we will reach out to you by email and telephone to introduce ourselves and arrange a convenient time for an initial conversation.

One of the first steps is to complete the initial registration of your Virtual Wallet account. You can do this by clicking on the secure link in the welcome email that has been sent to your registered email address. 

If you do not have an email address, or have not received the welcome email, please speak to your Independent Living Advisor who will be able to assist you. 

There are some specific pieces if information that you will need to complete the initial registration of your Virtual Wallet account - full details and a user guide can be downloaded by clicking on the link below:

Authorised Representative account registration user guide