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Direct Payments

Payments to direct payment bank accounts

Payments to Direct Payment Bank Accounts

From 1st May 2024, NHS Hampshire & IOW ICB terminating its contract with Hampshire County Council to deliver the direct payment service to ICB clients and moving to a service called Virtual Wallet, provided by People Places Lives (PPL).

From 1st May 2024, payments to your high street bank account will be processed by PPL. In order for PPL to process payments to you from this date, it is essential that you provide your direct payment bank account details to PPL, before Friday 12th April 2024.

You can provide this information to PPL by completing the simple form available via the button below


HIOW ICB bank details form

Account set-up Frequently Asked Questions

Contact details

HCC Direct Payment Support Service



Virtual Wallet supported accounts team


Telephone: 0300 373 9259