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Virtual Wallet in Croydon

Virtual Wallet in Croydon

Working alongside Croydon Council and their partner organisations, Virtual Wallet is being used to encourage more individuals to take an active role in managing their own direct payment.

Sitting alongside the direct payment support service from Independent Lives and information resources such as the Croydon Adult Support website, Virtual Wallet is the default solution for all new direct payment recipients and work is underway to migrate existing direct payment recipients across to Virtual Wallet.

The Virtual Wallet support team are on hand to support individuals and PAs with the transition to Virtual Wallet and Independent Lives will continue to provide ‘on-the-ground’ information, advice and support to individuals (including PA recruitment and setup), although individuals  can use the Croydon Adult Support eMarketplace to find support.

Virtual Wallet puts the entire management of your Direct Payment in one place - your hands. It gives you a huge choice of how to spend your money, allows you to book appointments and manage your support and automatically pays your providers.

Watch our video to see how Virtual Wallet could support you.

Play video

Virtual Wallet tutorial

Step through our tutorial to understand more about how Virtual Wallet can help you manage your personal budget.

Virtual Wallet tutorial

Virtual Wallet resources

Visit our resources page to view our ‘how to guides’ and find more information about personal budgets from a variety of sources.

    Virtual Wallet resources    

Direct payments in Croydon

Follow the below link to visit Croydon Council's own website and learn more about their direct payments process.

    Croydon direct payment website    

Frequently Asked Questions

Contact details

Direct Payments Support Service, Croydon Council

Phone: 020 8726 6000 ext 61925

Adults Support Team, Croydon Council

Phone: 020 8726 6500 or 020 8726 6200

Virtual Wallet Support Team

Phone: 03300 582692

Children's Single Point of Contact team, Croydon Council

Phone: 020 8255 2888

Personal Assistant Support Service, Independent Lives

Phone: 01903 219482