Please review and correct the information below.

Welcome to Croydon Virtual Wallet

What is Virtual Wallet?

Virtual Wallet puts the entire management of your Direct Payment in one place - your hands. It gives you a huge choice of how to spend your money, allows you to book appointments and manage your support and automatically pays your providers.

Benefits of Virtual Wallet

Easy to use

Via a smartphone, tablet or home computer (and support at the end of the phone)

24 hour access 

Access at any time and see updates in real-time

Simpler

Eliminates the need to have a traditional bank account for your direct payment

Safe and secure

Protects you against fraud and waste

You're in control 

It puts you at the heart of your care & support

Meets the council's requirements

Means you don't need to keep or submit any receipts or manual records

How do I apply?

There is plenty of help on hand. The next step depends on where you are in the journey. Click on the box that best describes your situation (or that of the person you are helping).

I’m new to adult social care

You should look at the step-by-step guide on the Croydon Council website, or contact the Croydon Adult Support team at the Council and they will help you think about what matters to you and what options you have, which might ultimately include a Direct Payment and a Virtual Wallet, contact details below.

I’m in the process of getting a direct payment and want more information about Virtual Wallet

You should speak to your social worker, your contact at Independent Lives or the Virtual Wallet support team, contact details below.

I’m in the process of getting Virtual Wallet but need some help with it

You should contact the Virtual Wallet support team, contact details below.

I already have a direct payment and am interested in moving it to Virtual Wallet

You should contact the Virtual Wallet support team, contact details below.

I support a child and am interested in direct payments and Virtual Wallet

You should contact the Children’s Single Point of Contact (SPOC) team, contact details below.

Contact details

Direct Payments Support Service, Croydon Council

Email: direct.payments@croydon.gov.uk

Phone: 020 8726 6000 ext 61925 

Adults Support Team, Croydon Council

Email: Croydon.AdultSupport@croydon.gov.uk

Phone: 020 8726 6500 or 020 8726 6200

Virtual Wallet Support Team

Email: info@myvirtualwallet.co.uk 

Phone: 03300 582 692 

Children's Single Point of Contact team, Croydon Council

Email: OLALACNotifications@croydon.gov.uk

Phone: 020 8255 2888

Personal Assistant Support Service, Independent Lives

Email: advice@independentlives.org

Phone: 01903 219482