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Virtual Wallet for Professionals - North West London


Virtual Wallet & Personal Health Budgets in North West London

Welcome to Virtual Wallet for Professionals in North West London. 

This site is specifically designed to support registered healthcare professionals access the information you need to support your clients set-up and manage their personal health budget, from initial assessment through to ongoing management and support. 

We are in the early stages of transitioning all existing PHBs from My Support Broker to Virtual Wallet. This site will be updated with further information and resources as the implementation progresses. 


NW London CCG - New PHB Referral 

This form is to be used by healthcare professionals from NW London CCG to submit a new PHB referral to PPL.

To access the referral form, you will require your own Virtual Wallet log-in details. If you do not have access to Virtual Wallet, please speak to your team manager who can approve and arrange this for you.

*The links below will open in a new tab in your browser'*

How to submit a referral:

Step 1: Ensure you are logged into Virtual Wallet - you can do this by clicking on the link below.

Log into Virtual Wallet

Step 2 - Access the referral form by clicking on the link below. Please note that if you click this link without first logging into Virtual Wallet, an 'object not found' error message will be displayed.

New PHB Referral

Step 3 - Complete the online referral form and attach both a completed support plan and budget calculator for the individual.

Step 4 - Clicking 'submit' will send the referral across to the PPL Support Planning team who will make initial contact with the individual or their nominated representative within 2 working days.

For more information on submitting a referral, you can download out short referral guide below.

NWL New PHB Referral Guide

Contact details

Virtual Wallet Support Team

Hours of service: Monday to Friday 09:00 to 17:00



Phone: 03300 582692