Nottingham City Council is required to continually review the services it procures, to ensure excellent services are maintained at a competitive price, and that the quality of the service remains at a good standard. Not all existing providers apply for new work or, if they do, are successful in securing new work. Currently there a multiple third-parties providing DPSS support, with the move to PPL there will be one single provider.
A simpler way to manage your Direct Payment in Nottingham
Nottingham City Council is making it easier for residents who receive Direct Payments to take control of their care and support with the new Virtual Wallet.
This innovative digital tool gives you more choice, flexibility, and control over how your care funds are used, without the hassle of managing paperwork or juggling multiple payments.
Why use the Virtual Wallet?
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Freedom of Choice – Choose the care and support services that best meet your needs, from a wide range of approved providers.
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Less Admin – Virtual Wallet takes care of payments and financial tracking, so you can focus on your wellbeing, not admin.
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Real-Time Oversight – See your available balance, transactions, and more all in one easy-to-use system.
Moving to Virtual Wallet
We are working with Nottingham City Council to onboard all individuals over the coming weeks. We will contact you directly when it is time to start the onboarding process.
If you have been contacted by the Virtual Wallet Onboarding Team, they may have asked you to complete one of the forms below.
Provider Registration Form
If you previously used a pre-paid card to make payments to care providers and have been asked by the PPL Onboarding team to confirm details of these providers, please complete the Provider Information form linked below.
PA Registration Form
If you are an employed personal assistant who has been asked by your employer to confirm details of your employment to complete registration with Virtual Wallet & PPL Payroll, please complete the PA Registration form linked below:
Frequently Asked Questions
There is no set timeline for when the changes will come into effect, someone will be in contact once it is time to move. There are numerous people to transfer over to the new service and Nottingham City Council will be doing this one provider at a time, to ensure a seamless and planned transition.
No, the current framework has now ended, and Nottingham City Council will be using a single provider for Payroll, Managed Accounts and Employment support.
f you wish to still be in receipt of Direct Payment, PPL will be the only provider Nottingham City Council will be using. If you do not want to use the new provider, you can seek alternative support thorough our commissioned services. You will no longer have a Direct Payment, and you will need to be assessed by social care to access a commissioned service.
Yes, you will receive the same support from PPL as you are currently receiving. PPL will provide support with payroll, managed accounts, employment support and recruitment.
No, the support you receive such as Personal Assistant support, Home Care, Care Support & Enablement, Day Services and any other support will not be affected or changed due to the transfer to PPL.
No, payments from Nottingham City Council will be made to your Virtual Wallet account in line with the current payment schedule.
No, there will be no changes to the amount of Fairer Charging, however there will be a change to how it is collected. PPL will support you as part of the onboarding process to set up a Direct Debit.
There will be no additional cost and Nottingham City Council will pay the full of cost for service received from PPL.
No, there will be no changes to the amount of top-up, but the standing order will need to be changed, and Nottingham City Council will support you with this if needed.
When your current policy is due for renewal, please contact PPL and they will support you through the process of renewing your cover through their Payroll Plus service with Mark Bates.