Nottingham City Council is required to continually review the services it procures, to ensure excellent services are maintained at a competitive price, and that the quality of the service remains at a good standard. Not all existing providers apply for new work or, if they do, are successful in securing new work. Currently there a multiple third-parties providing DPSS support, with the move to PPL there will be one single provider.
A simpler way to manage your Direct Payment in Nottingham
Nottingham City Council is making it easier for residents who receive Direct Payments to take control of their care and support with the new Virtual Wallet.
This innovative digital tool gives you more choice, flexibility, and control over how your care funds are used, without the hassle of managing paperwork or juggling multiple payments.
Why use Virtual Wallet?
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Freedom of Choice – Choose the care and support services that best meet your needs, from a wide range of approved providers.
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Less Admin – Virtual Wallet takes care of payments and financial tracking, so you can focus on your wellbeing, not admin.
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Real-Time Oversight – See your available balance, transactions, and more all in one easy-to-use system.
Moving to Virtual Wallet
Over the last 6 months, Nottingham City Council and PPL have worked together to onboard direct payment recipients to Virtual Wallet in phases.
If you have received a letter from Nottingham City Council advising that it is time for your direct payment to transfer to Virtual Wallet, you can provide the requested information by completing the relevant form below.
You may also receive a call from the PPL Onboarding Team, who are available to support you through the transfer process. Alternatively, you can request a call from the PPL Onboarding Team by completing the short form below.
What do you need to do?
Nottingham City Council have provided some information about each direct payment recipient to PPL, which will be used to start the process of setting up each Virtual Wallet account.
However, to ensure the information held by PPL is accurate, each direct payment recipient, or their authorised representative is required to complete one of the forms linked below.
The form you should complete is determined by the way in which you use your direct payment. If you receive support from both PAs and provider organisations, please complete the 'I receive support from a personal assistant' form, and the PPL Onboarding Team will contact you take additional information when they review your form.
It is essential that you complete the form at the earliest opportunity to avoid any disruption in payments to your support providers.
Once your form is submitted, the information will be reviewed by the PPL Onboarding Team, who will send an acknowledgement email to you within 48 working hours, along with instructions on the next steps in the onboarding process.
Engagement events
The PPL team are arranging a number of engagement events at Loxley House in Nottingham, where you can meet the team, ask questions and receive help completing these forms. If you would like to register to receive more information about these events, please provide your details on the short form linked below.
Contact us
If you have any questions or would like to speak to someone regarding your transfer to Virtual Wallet, please complete the short form linked below.
Frequently Asked Questions
No, the current framework has now ended, and Nottingham City Council will be using a single provider for Payroll, Managed Accounts and Employment support.
If you wish to continue to receive a Direct Payment, PPL will be the only provider Nottingham City Council will be using. If you do not want to use Virtual Wallet, you can seek alternative support thorough Nottingham City Councils commissioned services. You will no longer have a Direct Payment, and you will need to be assessed by social care to access a commissioned service.
Yes, you will receive the same support from PPL as you are currently receiving. PPL will provide support with payroll, managed accounts, employment support and recruitment.
No, the support you receive such as Personal Assistant support, Home Care, Care Support & Enablement, Day Services and any other support will not be affected or changed due to the transfer to PPL.
No, there will be no changes to the value of your Fairer Charging contribution, however there will be a change to how it is collected.
PPL will support you to set up a Direct Debit as part of the onboarding process.
There will be no additional cost and Nottingham City Council will pay the full of cost for service received from PPL.
No, there will be no changes to the amount of top-up, but the standing order will need to be changed.
PPL will discuss this with you as part of the onboarding process.
When your current policy is due for renewal, please contact PPL and they will support you through the process of renewing your cover through their Payroll Plus service with Mark Bates.