Feedback and Complaints
Feedback and Complaints
Here at PPL, we are committed to maintaining high standards of service, integrity, and professionalism in everything we do. Your feedback is really important to us, as it highlights what we are doing well and helps us identify those areas where we still have work to do.
Feedback
If you have had a positive experience, been particularly impressed by the service from a member of our team, or would just like to provide some feedback, it would be great to hear from you.
You can share feedback with us using the form linked below:
Complaints
Despite our best efforts, on some occasions we don't quite get it right. If this has been your experience with one of our teams, then it is important you let us know so we can learn from the situation and try to put it right.
Often, the quickest way to resolve an issue is to discuss the matter directly with the team member you have been dealing with. Alternatively, you may wish to use the feedback form linked above.
If this has not been successful and you would like to raise a formal complaint, you can do so by completing the form linked below.
Once the form is submitted, you will receive a call reference number and acknowledgement of your complaint within 3 working days. We will also confirm which team member has been assigned to investigate your complaint and an estimated response timeframe.
Details of our full complaints policy are available by clicking here.